Return Policy


We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase.

RETURN POLICY

Items purchased from YOLAMO must be returned or exchanged within 30 days from receiving your order. Any order that is initiated after the 30 days period will not be accepted for refund or exchange.
All returned products will be inspected upon arrival to our YOLAMO facility. Items must be unworn, unwashed and the original tags must be attached. If products are not in resalable condition, your refund will not be processed.
From the time your package arrives at our warehouse facility, it may take up to 7-10 business days for your return to be processed.If you received an item that is damaged, please immediately email support@yolamo.com.

EXCHANGE POLICY

We treat exchanges as new orders. You will be charged for the new item using your selected payment method during the Exchange request process. Return the original item within 30 days from when it was received, in its original condition, for a full refund.
All returned products will be inspected upon arrival to our YOLAMO facility. Items must be unworn, unwashed and the original tags must be attached. If products are not in resalable condition, your refund will not be processed.

THE FOLLOWING ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

  • For hygienic reasons, underwear cannot be accepted
  • Accessories (regardless of packaging being sealed/unsealed)
  • Free gifts or promotional items with retail value
  • Original shipping fees
  • E-gift cards
  • Items purchased from a third-party seller

RETURN METHOD

Online direct refund. Or paypal, stripe.

RETURN ADDRESS

If you wish to return the items to the nearest return address, please contact our customer service at support@yolamo.com to get the return address. 

 

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.